FAQ

How long does it take for the fund to pay out the withdrawal benefit?

Provided your tax affairs are in order, and you have submitted all the required documents (such as a copy of your ID, a completed instruction form stating where the money should go, and proof of banking details), it normally takes 10 business days for 10x to pay out the funds. If it takes longer, you should follow up with our administrator to see what is holding up the process (or request your previous HR department to follow up on your behalf).

When do I stop paying UIF?

I am 73 years old. Still very healthy and am still working. When do I stop paying UIF, which I have done from the age of 18 years. Will I be able to claim UIF when I retire next year?

Will being fired affect my provident fund pay-out?

Hi, I am 60 years old and things are not well at work, I work overtime and public holidays without payment. If I got fired for not wanting to work overtime without pay can it affect my current provident payout?

Are part-time employees eligible to contribute to a provident fund?

Good day, I would like to know if a part-time worker is entitled to have provident fund deducted from their salary.

How do I claim from my Alexander Forbes Provident Fund?

My husband was recently retrenched,and was paying for his provident fund through Alexander Forbes, my question is: 1)Will his employer fill out the necessary documentation and notify Alexander Forbes that he was retrenched in order for the payout to be done or does my husband have to contact Alexander Forbes. 2) Regarding UIF will the employer apply for the UIF benefits on behalf of my husband or do they just provide the necessary documents needed for him to apply for UIF on his own. Thanks

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