Browse FAQs
Contents
General
How do I sign up?
You can sign up online in less than 10 minutes. Click here to access our online portal and follow the prompts.
Read moreHow do I top up my TFSA using My10X?
You can make a top-up to your 10X investment on our member portal, My10X.
Read moreWhat is the difference between interest and returns?
Depending on the asset allocation of each fund, the portion of the total return that each return component contributes will differ.
Read moreCan I lend money from my pension fund?
You can only lend money from your pension fund for very specific purposes (essentially housing-related, as contemplated by s19(5) of the Pension Funds Act) and only if this is permitted by your general and/or special fund rules.
Read moreHow long does SARS take to complete taxation on my pension?
It normally takes 14 to 21 business days for the funds to be paid out
Read moreIs it illegal for employers not to pay over pension fund contributions?
No, this is not allowed, in fact it is a very serious offense not to pay over pension fund contributions, for which the directors of your husband's company will be criminally prosecuted.
Read moreIs it possible for me to take out a loan against my provident fund?
It is possible but only if the loan is for housing-related purposes per s19(5)
Read moreHow do I reactivate a deceased member's tax number?
You need to reactive your late father's tax number, so that they can issue a tax directive on his death benefit pay-out. To do so, you will probably have to go into a SARS branch, explain the situation, and bring the necessary supporting documents
Read moreThe death benefit explained
The death benefit is usually made up of two parts: the retirement investment and the life insurance pay-out.
Read moreWhat is the waiting period for a lump sum to be paid out?
It is not really a waiting period, more a "slow administrators with poor processes" kind of a delay.
Read moreWhen do I stop paying UIF?
We are not UIF experts but as far as we know, all full time employees are required to pay UIF.
Read moreWhere can I complain about my provident fund pay-out?
These are matters you need to take up with your former HR department, especially regarding your leave pay.
Read moreWho do I contact to enquire about surplus funds?
You can contact the fund administrators directly if you know who they are, and they should be able to guide you through the process, and what proof you need. If you don't know who they are then your former employers should be able to point you in the right
Read moreHow can we 10X Your Future?
Begin your journey to a secure future with 10X Investments. Explore our range of retirement products designed to help you grow your wealth and achieve financial success.