For Business FAQ

How long does it take for the fund to pay out the withdrawal benefit?

Provided your tax affairs are in order, and you have submitted all the required documents (such as a copy of your ID, a completed instruction form stating where the money should go, and proof of banking details), it normally takes 10 business days for 10x to pay out the funds. If it takes longer, you should follow up with our administrator to see what is holding up the process (or request your previous HR department to follow up on your behalf).

How do I reactivate a deceased member's tax number?

I have an unusual situation regarding SARS and my late fathers provident fund payout, he died 10 yrs ago and only now have we been contacted by a company regarding the payout but the problem lies at SARS who upon a request for a tax directive they returned the application as '"member inactive" my question is when he passed away 10 yrs ago his lawyers settled the estate and SARS and all was paid out to beneficiaries etc , so how can SARS now deem him inactive and what do we do from here

Can I borrow money while waiting for my pension to be paid?

Can I borrow money while waiting for my pension to be paid out?

Why does pension fund pay-out taking so long to be finalised?

I phoned Alexander Forbes who told me my pension fund docs are at SARS for processing and they are awaiting feedback. How long does this take, because I am really in debt and didn't think the company that I sacrificed my life for would hold my pension fund documents for one month before releasing it. I resigned on 6/12/13.

Can I claim my deceased father's surplus money?

My father has passed on and I am currently taking care of my critically ill mother. Can I claim my father's surplus money?

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