Business FAQs

Our comprehensive range of retirement products is designed to give you the security and peace of mind you deserve when thinking of your savings. Whether you're just starting to plan for the future or looking to enhance your existing investment strategy, our FAQ section aims to answer all your questions, helping you make informed decisions and navigate the path to a comfortable and financially stable retirement.

How long does it take for thefund to pay out the withdrawal benefit?

Provided your tax affairs are in order, and you have submitted all the required documents (such as a copy of your ID, a completed instruction form stating where the money should go, and proof of banking details), it normally takes 10 business days for 10X to pay out the funds.

If it takes longer, you should follow up with our administrator to see what is holding up the process (or request your previous HR department to follow up on your behalf).

Will being fired affect my provident fund pay-out?

Your provident fund benefit is your fund credit, which is made up of total contributions invested in the fund, plus the net investment return earned by those contributions. Irrespective of whether you retire, resign, or are retrenched or fired, you are still entitled to the fund credit. So being fired will not affect your fund pay-out.

How long does it take to receive your provident fund pay-out?

For your provident fund payout, the timeline depends on the administrator's efficiency and dedication. Assuming your tax affairs are in order, with 10X you can typically expect a provident fund pay-out within 14 to 21 business days once all necessary documents are in order and contributions are invested.

More specifically:

  • Complete cash withdrawals usually take around 21 working days.
  • Transfers or partial withdrawals may require more time, ranging between 30 to 45 working days.

Make sure all your documents have been submitted:

  • A copy of your ID
  • A completed instruction form stating where the money should go
  • Proof of banking details

For information about preserving your provident fund capital, read more here.

Or, if you would prefer, speak to a consultant about the benefits of a preservation fund.