Browse FAQs

Business

Can I withdraw my provident fund if I'm claiming UIF?

Yes, you can claim UIF even if you claim your provident fund.

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Does a provident fund claim expire?

In theory it does not prescribe; however the money will be transferred to an unclaimed benefits fund in due course, and the fund rules may provide that the amount is written back after a set period (although National Treasury wants to prohibit this).

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Can my employer withhold my provident fund benefits?

your former employer is bound by the fund rules to submit the completed claim forms to the fund administrator. 

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Can my employer force me into joining a provident fund?

It is completely legal.

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Can I withdraw or transfer my 10X Umbrella Fund?

In terms of the current law, there will be no complications on leaving - at your request, the money will be paid into your bank account or transferred to another fund, typically within 14 business days

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Can I take out a loan against my provident fund?

You are only allowed to borrow money from your fund if this is permitted by your fund rules. Even then, the loan must be for very specific purposes, essentially housing related (to buy a home, pay off a bond, fund improvements etc).

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How do I claim my pension fund from a previous employer?

This money belongs to you. You need to get hold of your former employer (HR department) and inquire who administers the company's pension fund.

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How do I claim my pension fund?

You need to get hold of a withdrawal notification form from your HR department, complete this and return with required supporting documents

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How do I claim my provident fund?

To claim your provident fund, you need to contact your (former) HR department in this regard. They will be able to guide you and give you the necessary forms.

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How do I claim my provident fund if ex-employer closed down?

You need to apply directly to the responsible fund administrator. Check with a fellow ex-employee if necessary or your fund literature as to who this is. Or you can ask a financial adviser to do a fund search on the astute system.

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General

How can I get an up-to-date benefit statement?

If you are a member of 10X, you can see this by logging into our Investor Portal. If you are not, you need to contact your own HR department or fund administrator.

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How do I claim my deceased husband's UIF?

You cannot claim UIF on behalf of your dead husband. You can only claim his retirement fund benefit and possibly on his Group Life Cover. Speak to the HR department of his former employer.

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How do I claim my deceased son's MIBFA death benefit?

You would have to contact the fund administrator (MIBFA), to find out if his benefits were paid out or not, and how you would go about doing so.

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Retirement annuity

Can SARS deduct tax that I owe from my retirement fund?

SARS does not use your retirement fund lump sum to deduct tax that you owe in respect of income - this is not permitted by the Pension Funds Act.

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Can I take out a loan against my retirement annuity?

By law, you are not permitted to take a loan from your retirement annuity

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