Browse FAQs
Contents
Business
Can my employer withhold my provident fund benefits?
your former employer is bound by the fund rules to submit the completed claim forms to the fund administrator.
Read moreCan I withdraw or transfer my 10X Umbrella Fund?
In terms of the current law, there will be no complications on leaving - at your request, the money will be paid into your bank account or transferred to another fund, typically within 14 business days
Read moreCan I take out a loan against my provident fund?
You are only allowed to borrow money from your fund if this is permitted by your fund rules. Even then, the loan must be for very specific purposes, essentially housing related (to buy a home, pay off a bond, fund improvements etc).
Read moreHow do I claim my pension fund from a previous employer?
This money belongs to you. You need to get hold of your former employer (HR department) and inquire who administers the company's pension fund.
Read moreHow do I claim my pension fund?
You need to get hold of a withdrawal notification form from your HR department, complete this and return with required supporting documents
Read moreHow do I claim my provident fund?
To claim your provident fund, you need to contact your (former) HR department in this regard. They will be able to guide you and give you the necessary forms.
Read moreHow do I claim my provident fund if ex-employer closed down?
You need to apply directly to the responsible fund administrator. Check with a fellow ex-employee if necessary or your fund literature as to who this is. Or you can ask a financial adviser to do a fund search on the astute system.
Read moreHow do I obtain a withdrawal form other than from my employer?
You can only draw your provident fund if you resign from your employer. If you have resigned and your employer refuses to help you then you must approach the fund administrator directly, and request the form.
Read moreGeneral
How can I get an up-to-date benefit statement?
If you are a member of 10X, you can see this by logging into our Investor Portal. If you are not, you need to contact your own HR department or fund administrator.
Read moreHow do I claim my deceased husband's UIF?
You cannot claim UIF on behalf of your dead husband. You can only claim his retirement fund benefit and possibly on his Group Life Cover. Speak to the HR department of his former employer.
Read moreHow do I claim my deceased son's MIBFA death benefit?
You would have to contact the fund administrator (MIBFA), to find out if his benefits were paid out or not, and how you would go about doing so.
Read moreHow do I claim the surplus of my late spouse?
A surplus apportionment assumes that there is a surplus to be apportioned. This is not a given for every retirement fund. If there is a surplus, you need to contact the responsible fund administrator, to prove your claim.
Read moreRetirement annuity
Can SARS deduct tax that I owe from my retirement fund?
SARS does not use your retirement fund lump sum to deduct tax that you owe in respect of income - this is not permitted by the Pension Funds Act.
Read moreCan I take out a loan against my retirement annuity?
By law, you are not permitted to take a loan from your retirement annuity
Read moreHow can we 10X Your Future?
Begin your journey to a secure future with 10X Investments. Explore our range of retirement products designed to help you grow your wealth and achieve financial success.